SEND Information, Advice and Support Service (SENDIASS)

Helping you to make informed choices and decisions

Bournemouth, Christchurch and Poole SEND Information Advice and Support Service (SENDiass) is for you: 

  • if you are a parent/carer of a child or young person with special educational needs or a disability
  • you are a young person with special educational needs or a disability and under 25
  • your child or young person is at risk of exclusion or has been excluded from school
  • you live in Poole

SENDiass for Bournemouth, Christchurch and Poole offer free, impartial and confidential advice, information and support on special educational needs and disability, including social care and health issues. 

Our services 

We can give help, support and information if:

  • You are a child or young person (0 - 25) with special educational needs or a disability (SEND)
  • A parent or carer of a child or young person (0 - 25) with a special educational need or disability (SEND)
  • You are the parent or carer of a child of school age who has been excluded from school or is at risk of exclusion
  • You are going through the Education, Health and Care planning process or the annual review process

Contact email is: sendiass@bcpcouncil.gov.uk 

Times vary during school holidays - please listen to our voicemail message for opening times.  

As we are a small service we may be away from our desks helping other people when you call so please leave a voicemail message (24 hours) or email.

We support children and young people age 0 - 25 with special educational needs and disabilities and their parents or carers. Please see our website link for leaflets and other information.

If you live in Christchurch or Bournemouth and you would like advice from BCP SENDIASS, please call the Bournemouth office: 01202 451970.

If you live in Poole and you would like advice from BCP SENDIASS, please call the Poole office : 01202 261933.

How we can help you 

We can:

  • listen to and help you to voice your views and concerns
  • work with you to explore your options
  • help you to understand your child/young person’s rights and your rights in relation to Special Educational Needs and disability
  • help you to understand your child or young person’s rights and your rights in relation to exclusion
  • prepare for and/or attend meetings with you, including annual reviews and meetings about exclusions
  • understand reports, letters, processes
  • support you to write letters and express your views
  • support you through the Education, Health and Care Plan process
  • help you to resolve issues and find solutions
  • provide advice and support on mediation and Special Educational Needs and Disability Tribunal
Page last updated: 05 September 2019
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