NHS England Accessible Information Standard: accessible communications policy and guidance

The Accessible Information Standard (AIS) defines a consistent approach to identifying, recording, flagging, sharing and meeting individuals information and communication support needs by health and social care providers.

The standard aims to improve the quality and safety of care received by individuals with information and communication needs and their ability to be involved in autonomous decision making about their health, care and well-being. 

The above is a Borough of Poole document from pre 1 April 2019 (unless otherwise stated). It has been adopted by BCP Council and will, in time, be replaced by a BCP Council document.

This document applies to service users from the Poole locality and to staff carrying out functions that relate to these individuals. Minor changes may have been made to ensure contact information and website links are correct and relevant from 1 April 2019.

All policies will now be reviewed as part of a planned schedule, following the Borough’s transition to BCP Council on 1 April 2019.

Contact us

Email: n.mitchell@poole.gov.uk
Tel: 01202 261060  

Adult Social Care - Services
BCP Council
Civic Centre
Poole
BH15 2RU

Page last updated: 03 September 2019
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