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Your Borough Of Poole


Your views are important to us, what you tell us helps us learn and improve.

We want to hear from you, whether it is about things we are doing well or areas where we need to make changes.

Please tell us if:

  • we are offering services that meet your needs
  • our staff are helpful and listen to you
  • there are things that we could do better
  • we have not met your expectations
  • we have done something wrong
  • we have not done something we promised to
  • we have not treated you fairly 

We will:

  • welcome your views
  • always listen to you
  • use your feedback to make our services and the way we do things better

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Please let us know if you are happy with the way we deliver services or if you have been given helpful advice and support. We will share your compliments with our staff and managers so that they know you appreciate their hard work, and so that our staff can learn from examples of good customer service


Please let us know if you think we could do things better or if you have an idea about a service we do not yet provide. We want to make sure our services are right for you so we will listen to your comments and make changes where appropriate.

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We try to do things right the first time but we recognise that sometimes things go wrong. We want you to tell us when you are unhappy with our services, when we make a mistake or when we break promises.

We welcome the opportunity to put things right and we will use your feedback to improve our services.

There are separate procedures for dealing with Compliments, Comments and Complaints about Children's Services and Adult Social Services.

For more information about the way we respond to Compliments, Comments and Complaints please visit our Frequently Asked Questions.

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Contact us

Service unit
Legal, Democratic and Strategy Services

01202 265253

Text Relay
18001 01202 265253

Borough of Poole
BH15 2RU