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Your Borough Of Poole

Empty Homes Review

The Council is required by law to maintain accurate Council Tax records. The Council has asked CapacityGRID to review all Empty Homes within the area.

Why have I been sent a letter?

The Council has a legal duty to maintain accurate records for billing and collection of Council Tax. The purpose of this letter is to ensure the Council’s records are correct.
As part of the Empty Homes Review, you must tell the Council if your property is occupied or not. If we do not receive a response, an inspection of the property will be carried out by CapacityGrid.

Please respond to the letter within 14 days of receipt.

You may respond online at: CapacityGrid Empty Homes Review

To complete the property update form you will need to use your;

·        Unique property reference number

·        Unique update passcode


If you are unable to respond online, you may also tell us by completing and signing the enclosed form, returning it to the following address:

Empty Homes Review

Central Processing Team

Number One Market Street




Frequently asked Questions :-

Who are CapacityGRID?

CapacityGRID is a specialist public sector service provider. We work with local authorities to conduct a review of empty properties. CapacityGRID is the trading name of Liberata UK Ltd (Registered in England and Wales – No 1238274

Do CapacityGRID have legal authority to undertake the review on behalf of the Council?

Yes - In accordance with The Local Authorities (Contracting Out of Tax Billing, Collection and Enforcement Functions) Order 1996 the Council may use a contractor to take measures to ascertain whether premises are accurately recorded for billing and collection of Council Tax.

How do CapacityGRID intend to use any information that I provide?

Information obtained by CapacityGRID and its review partners during the course of the Empty Homes Review will be shared solely with the Council. CapacityGRID is fully compliant with the Data Protection Act 1998.

Further Information

If you need any further information regarding the Empty Homes Review please call CapacityGRID on 0845 241 9565. Lines are open between the hours of 9:00am – 5:00pm Monday to Friday.

Contact us


0345 034 4569

Text Relay
18001 0345 034 4569


Stour Valley and Poole Partnership                         PO Box 722                     Poole                                 Bh15 2YE