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Disputes and appeals for Housing Benefit, Council Tax Support and Discretionary Housing Payment

If you disagree with a Housing Benefit, Council Tax Support, or Discretionary Housing Payment decision, you can ask the Benefits Service to look at the decision again.

Asking for an explanation of our decision

You can request a written statement (statement of reasons) that sets out the reasons for any decision in the calculation of your Housing Benefit or Council Tax Support award.

Your request should be in writing, stating the decision you are requesting an explanation of, and must be received by the Benefits Service within one month of the date of the Housing Benefit or Council Tax Support decision letter being disputed. The Benefits Service will respond by sending you a written statement of reasons for the decision being disputed.

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Ask us to look at the decision again

If you disagree with your Council Tax Support decision, you can ask the Benefits Service to look at the decision again. You will need to write to the Benefits Service explaining which decision you wish to dispute and why you consider the decision is wrong. The Benefits Service will then review the decision and notify you of the outcome.

If you disagree with your Housing Benefit or Discretionary Housing Payment decision, you can ask the Benefits Service to look at the decision again. You will need to write to the Benefits Service explaining which decision you wish to dispute and why you consider the decision is wrong within one month of the date of the Housing Benefit or Discretionary Housing Payment decision letter.

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Appeal against the decision

For Council Tax Support decisions, if you still disagree with the decision, you have a right to make an appeal to an independent body. More information about how to do this will be included in the reconsideration decision letter. Appealable Council Tax Support decisions are those which affect:

  • your entitlement to a reduction under the Council Tax Support Scheme; or
  • you think the amount of Council Tax Support you have been given under the Council Tax Support Scheme is not correct.

Customers will not have a right of appeal against the Council Tax Scheme provisions as set out in the Council Tax Support Scheme document.

For Housing Benefit decisions, if you still disagree with the decision you have the right to appeal to an independent organisation called the Tribunals Service. Your appeal must be made to the Benefits Service within one month of the date of the decision letter. Before appealing you may wish to seek further independent advice from, for example the Citizens Advice Bureau. If this takes longer than one month, if you contact the Benefits Service first within the month, then the appeal period may be extended.

If you wish to appeal but cannot do so within the month, tell the Benefits Service straight away and ask for the appeal period to be extended.

Your appeal must be in writing and signed. You must include in your letter which decision you wish to dispute and why you consider the decision is wrong. The Benefits Service will prepare paperwork explaining the decision, which is sent to the Tribunals Service together with your letter of appeal. A copy of all this paperwork will be sent to you. You can ask to put your case orally by attending a hearing, or you can ask for a decision based on the written representations. If you ask for an oral hearing, you can claim reasonable travelling expenses for yourself and any representative, and in some cases claim for loss of earning and subsistence.

There are some decisions that the law says you cannot appeal against. If your appeal cannot continue for any reason the Tribunals Service will write to you. The Benefits Service will not refuse an appeal.

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Contact us

Email  
svpp@poole.gov.uk

Telephone 
0345 034 4569

Address 
Stour Valley and Poole Partnership
Po Box 722
Poole
BH15 2YE

Text (SMS)
07781 472878

Text Relay
18001 01202 633114